Thursday, July 19, 2012

Customer Interview Questions


Customer interview questions are designed to elicit the required data from the customers.  The focus is on the customers and their needs.  Questions generally include what the customer wants, whether their expectations are met with by the product, etc.

While preparing customer interview questions, it is important to know whether the subject is already a customer, or is a potential customer.  Once that is established, the questions must begin with what can be termed as ‘ice-breaker’ questions. This is important, as the customers will then be able to open up and answer more detailed questions.

It is good to warn the customers how much time you expect them to devote to your interview.  If you wish to record the interview, it must be only with the permission of the customer. It is best to group the questions into different headings as this would give the customer a chance to keep his thought-processes clear.

The aim of these questions is to gauge the customer satisfaction and to check if your product/service meets with it.  So, while asking customer interview questions, you must at all times, be attentive to the responses.  If need be, you must seek explanatory comments or remarks for any of the answers.

Customer Service Manager Interview Questions


Customer service manager interview questions are outlined to screen the interested candidates, who are seeking to work as a customer service manager. By judging the overall experience of handling customer service procedures, professional skills and education level, the concerned department can hire the best contender.

Customer Care Executive Interview Questions


Customer care executive interview questions are framed by the experts to interview the eligible candidates, who are seeking to acquire the job position of a customer care executive. By evaluating the contenders’ professional experience, education level and knowledge of customer service procedures, a qualified candidate is hired by the concerned department.

Customer Service Agent Interview Questions


Customer service agent interview questions are asked to an individual, who is willing to work as a customer service agent. By evaluating the educational qualifications, judging the prior job experience and professional attitude to handle the overall customer service duties, a deserving contestant is appointed by the HR department.

Customer Support Engineer Interview Questions


Customer support engineer interview questions are utilized as an effective tool to interview the interested contenders, who are willing to work as a customer support engineer. This set of interview questions help to identify the professional experience, knowledge of diverse technical engineering procedure & level of education of all candidates and the deserving contestant is hired by the concerned department.

Customer Care Manager Interview Questions


Customer care manager interview questions are outlined by the professionals to interview the eligible candidates, who are seeking to acquire the designation of a customer care manager. With the help of these questions, a deserving candidate can be hired by evaluating the overall experience, professional attitude and education qualifications.

Customer Service Associate Interview Questions


A Customer Service associate interview questions is a set of questions to be asked by the interview panelists while interviewing candidate for the post of a Customer Service Associate. The job involves understanding customer queries, being responsive by providing timely action, and resolving their complaints. More often than not, a customer service associate faces work pressure from worried and anxious customers.

Customer Service Executive Interview Questions


A customer service executive interview questions is a catalog of questions that can help an interviewer choose the right candidate for the position of a Customer Service Executive. The candidate should have the ability to motivate a team of people to deliver good customer service. They should lodge timely complaints and forward them for resolution to the right department of the organization. A lot depends upon the customer service department to protect the brand image of the firm.

Customer Service Assistant Interview Questions


A Customer Service interview questions is a list of questions that can be helpful to an interviewer while interviewing candidates for the post of a Customer Service Assistant. A Customer Service Assistant needs to take orders from his supervisor, and execute them. Ability to remain cool during stressful situations, delivering good customer service, and complying with all policies of the company are some of the responsibilities of a Customer Service Assistant.

Retail Customer Service Interview Questions


Retail customer service is a responsibility to ensure smooth flow of operations in a retail store. It needs honesty, good behavior, ability to take on the spot decisions, and accountability. The following questions can help interviewers to choose the right candidate for the position in the Retail Customer Service department.

Customer Service Supervisor Interview Questions


A Customer Service Supervisor interview questions list a set of important questions that can be helpful for one interviewing candidates for the position of a Customer Service Supervisor. Few of the crucial aspects to be touched upon during the interview are team management skills, customer service skills, and the ability to improve the quality of service to customers.

Customer Service Director Interview Questions


The Customer Service Director Interview questions provide guidance to a panel of interviewers who are conducting selection for vacancies for the post of Customer Service Director. It tests the managerial and leadership skills apart from ensuring excellent customer service. A mix of rich experience and skill will provide the organization with the right candidates. A Customer Service Director leads from the front in Customer Service and takes an organization to greater heights.

Customer Service Associate Receptionist Interview Questions


A Customer Service Associate Receptionist Interview Questions is records of questions that can help interviewers perform his or her job of selecting appropriately skilled candidates for the position of a Customer Service Associate Receptionist. Through these questions the ability to work under the orders of a customer service supervisor, handle pressure situations, and provide good customer service are being tested.

Customer Service Coordinator Interview Questions


The position of a Customer Service Coordinator needs one to handle multiple teams for decision making. Their end objective is to take care of various issues of customers. Their managerial skill to resolve queries and disputes is of utmost importance. The Customer Service Coordinator Interview questions will help interviewers to select the right candidate for the post of a Customer Service Coordinator who can handle all the roles and responsibilities of the position well.

Customer Service Representative Interview Questions


A Customer Service Representative Interview Questions is a sequence of queries that can be directed at an interviewee by a panel of interviewers who are conducting recruitment and selection for vacancies in the customer service department. Customer service representatives need to have prior experience and should be able to handle stressful customers and resolve their queries. The following questions are an indicator to find the suitability of the candidates.

Customer Service Planner Interview Questions


Customer service planner interview questions are for those people who are going to sit in an interview for a customer service planner post. A customer service planner works as a key link between customers and the company. His work is to interact with the customer in person or by any other medium to let them know about the products and services of company and to address their complaints or any other problems.

Customer Service Assistant manager Interview Question


Customer service assistant manager interview questions are asked to a person who is appearing in interview for customer service assistant manager post. A customer service assistant manager’s job is to look after the needs of customers, oversee the performance of customer care staff, coordinate between company call centre and service supervisor etc. therefore, interview questions include all possible questions to analyze the candidate’s eligibility for this job.

Customer Service Assistant Director Interview Questions


Customer service assistant director is a post that is responsible to manage the communication and correspondence between the customers and company. The candidate is expected to maintain the records of such correspondence, feedbacks and complaints of customers regarding company’s products and services. Therefore, the interview for customer service assistant director will focus on that questions that are related to customer care, company policies of customer relation etc.

Customer Service Receptionist Interview Questions


Customer service receptionist is basically a front office desk employee, whose job is to initiate and attend the telephonic and personal communications. Her work also includes maintaining the internal communication between various departments of organization and with the front desk as well. She is also responsible to keep the record of all telephonic calls and other correspondence of the company. Therefore, a customer service receptionist interview questions will be asked to a person who is sitting for this post.

Consultant Interview Questions


Consultant Interview Questions are those questions which are asked at an interview which is held to hire a consultant in a particular field of work. Consulting is a job where the consultants are required to give advice to the clients. Thus any consulting interview is focused upon testing one’s skills in his area of expertise.

Consultants can be of many different types hired to do different kind of tasks depending upon the area of work. The following are a few different types of consultant interview questions:
  • Management consultant interview questions
  • Legal consultant interview questions
  • Medical consultant interview questions
Etc…

Any consultant job is a position of work which needs specific and in depth knowledge of that area of work. Thus the questions asked in a consultant interview are generally tough and special knowledge and comprehensive research and study is required to answer them correctly.

Make sure that your answers at a consultant interview are brief and to the point. Lack of confidence or wavering away from the topic does not prove to be useful and can lead to mark deduction. One should be fully aware of each and every aspect of consulting and must present his answers with full understanding of the topic and the question.

Technical Consultant Interview Questions


Technical consultant interview questions are asked to an interested candidate, who is willing to sit for the interview session of a technical consultant job position. After evaluating the overall professional experience, knowledge of diverse technical working procedures and educational skills, a deserving contender can be hired for this job position.

Property Consultant Interview Questions


Property consultant interview questions are uniquely drafted questions asked to the individual, who is seeking to acquire the job position of a property consultant. Through these interview questions, the employer can judge the professional attitude, total work experience and educational qualifications to appoint a deserving candidate.

HR Consultant Interview Questions


HR consultant interview questions are programmed by the experts in order to interview the job seekers, who are willing to work as a HR consultant in an organization. After evaluating the overall work experience, skills & knowledge and educational qualification, a deserving candidate can be appointed as a HR consultant.

Franchise Consultant Interview Questions


Franchise consultant interview questions are set of questions prepared for an individual who wish to work as a franchise consultant in an organization. These questions help to know the educational skills, work experience and knowledge of the interested candidate.

Tax Consultant Interview Questions


Tax consultant interview questions are outlined by the experts in order to conduct an interview and to judge the overall expertise of an interested candidate, who is willing to work as a tax consultant. By estimating the professional skills, judging the knowledge and inspecting the professional attitude, a deserving candidate can be appointed as a tax consultant.

Fashion Consultant Interview Questions


Fashion consultant interview questions are widely used by the concerned interviewing authority to interview the deserving candidates, who are willing to work as a fashion consultant in a particular organization. By assessing the overall qualifications & skills, professional attitude and knowledge of handling different procedures, a deserving candidate can be hired as a fashion consultant.

Computer Consultant Interview Questions


A computer consultant interview questions are asked to an interested person, who is willing to work as a computer consultant. The employer uses these questions to assess the overall work experience, knowledge of handling diverse computer procedures and the professional attitude of all candidates.

Environment Consultant interview Questions


Environment consultant interview questions are a planned set of questions executed by a HR department to interview the interested candidates, who are willing to acquire the job position of an environment consultant. By assessing the communication skills & educational qualifications, professional attitude and work experience, a candidate can be appointed on this job position.

Management Consultant Interview Questions


Management consultant interview questions are drafted by the experts to interview the deserving candidates, who are seeking to appear for the job position of a management consultant. By assessing the educational qualifications, overall professional experience and knowledge of conducting diverse procedures, a candidate can be appointed by the company.

Recruitment Consultant Interview Questions


Recruitment consultant interview questions are used to interview the interested individuals, who are willing to work as a recruitment consultant in an organization. By evaluating the overall work experience, professional expertise and educational skills & qualification, a deserving candidate can be appointed by the selection committee on this designation.

Skills Consultant Recruitment Interview Questions


A Skills Consultant Recruitment interview questions gauge the candidate’s suitability for the position of a Skills Consultant. A skills consultant needs to have the necessary knowledge and experience about the skills needed to recruit candidates for various roles and responsibilities in any firm. The interview is directed to know the background, attitude, skills, and strengths of a prospective candidate to become a Skills Consultant.

Marketing Consultant Interview Questions


Marketing consultant interview questions are asked to the deserving candidates, who are willing to work as a market consultant. The HR department can easily shortlist the suitable candidates after assessing their professional experience, reviewing educational level and judging the knowledge & skills.

Sales Consultant Interview Questions


Sales consultant interview questions are used by the concerned department to interview the deserving candidates, who are willing to work as a sales consultant in a particular organization. After evaluating the overall work experience, professional attitude and educational skills & knowledge, an eligible candidate can be appointed in this job position.

Leasing Consultant Interview Questions


Leasing consultant interview questions are widely used in the organizations in order to appoint the eligible candidates, who sit for the job position of a leasing consultant. After assessing the overall working experience, educational skills and knowledge of handling different leasing consultant procedures, a candidate can be called for the joining.

Business Consultant Interview Questions


Business consultant interview questions are a programmed set of questions to appoint the deserving and experienced candidates. An interview committee ask such questions to the interested candidates, who are willing to work as a business consultant. Professional expertise, educational level and experience of conducting diverse business procedures of a candidate can be assessed for the same.

Financial Consultant Interview Questions


Financial consultant interview questions are those questions that are asked to a person who is sitting in the interview for the post of a financial consultant. The financial consultant provide their services for individuals and for corporate both for investment banking, stocks, assessment of financial statements etc. the financial consultant should be well aware of all kind of taxation law, stocks and share market trends, financial trends in market and able to make right financial decision in crucial times.

Beauty Consultant Interview Question


A beauty consultant interview questions are those question that are asked to a person who is sitting for the interview of a beauty consultant. The purpose of questions is to judge the abilities and skills of the prospective person for the beauty consultant job. A beauty consultant should be well aware of various beauty treatments, skin types, hair care and makeover trends.

City Planning Consultant Interview Questions


A city planning consultant interview questions are those specific questions that a person has to answer in an interview of city planning consultant post. City planning consultant is responsible to make short and long-term policies for overall city development that includes industrial, housing and other civil amenities. Therefore, the interview questions should be focused to judge the ability of a person as a city planning consultant. The candidate should prepare all possible aspects of city planning.

Publicity Consultant Interview Questions


Publicity consultant interview questions are for those people who are appearing in interview for this post. A publicity consultant job is to make the client well known and popular in society and to create a positive perception about the client’s image. For this purpose, he should be well aware of all marketing techniques and communication strategies. The interview question would cover these areas as well.

Diet and Nutrition Consultant Interview Questions


Diet and nutrition consultant interview questions are used for those people who are going to appear in an interview for diet and nutrition consultant post. The diet and nutrition consultants are expected to advice people about balanced food, healthy lifestyle, workout or fitness activities as per individual body. Therefore, the interview questions also reflect the requirements of job and to analyze the eligibility of candidate for the job.

Sample Diet and Nutrition Consultant Interview Questions

  • Please tell us something about yourself?
  • What is your previous knowledge and experience in this field?
  • What do you understand from food sanitation and safety and how you can promote it in day-to-day life?
  • What diet and nutrition programme you will suggest to a person who cannot spare much time for workout
  • How one can attract the children towards the healthy food?
  • Do you know any latest scientific research reports about balanced diet and nutritional food?
  • What is eating disorder and emotional eating?
  • How one can manage his/her weight loss schedule while eating out and having calorie food?
  • Can you tell us some of your previous experience where you inspired people for a healthy lifestyle and they are still successfully continuing it?
  • In your career till date, what is your observation that what type of people usually like to take advice of dietitian or nutritionist?
  • How will you motivate a food-obsessed person to loose weight?
  • What are the common wrong notions or thought among the people regarding diet and nutrition?