Thursday, July 19, 2012

Customer Care Manager Interview Questions

Customer care manager interview questions are outlined by the professionals to interview the eligible candidates, who are seeking to acquire the designation of a customer care manager. With the help of these questions, a deserving candidate can be hired by evaluating the overall experience, professional attitude and education qualifications.

Sample Customer Care Manager Interview Questions:

  • Tell us about your overall experience as a customer care manager? How confident are you about this job interview?
  • What have you learnt from your previous work experience?
  • Kindly specify the major job duties of a customer care manager.
  • According to you, which source of communication is best to communicate with the customers: telephone, e-mail and online chat?
  • How do you meet the customer’s expectations level by understanding their exact requirements?
  • Tell us about a time when you had a facial encounter with a highly frustrated customer, who was alleging to receive the poor services.
  • How effective are you in meeting your monthly targets?
  • If a team member is not performing his job duties on time and is poor in meeting the deadlines? How would you deal with such a subordinate?
  • How do you analyze the routine customer satisfaction level by inspecting the status of pending complaints?
  • Define customer satisfaction form? Explain the major attributes of such a form.
  • What method do you follow to cross check the productivity of the customer service team?
  • Explain quality customer care services? Have you raised any policy to serve the customers with the best customer care services in your previous organization?
  • Do you think you can train your subordinates to deal with the customers?

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