Thursday, July 19, 2012

Customer Service Representative Interview Questions

A Customer Service Representative Interview Questions is a sequence of queries that can be directed at an interviewee by a panel of interviewers who are conducting recruitment and selection for vacancies in the customer service department. Customer service representatives need to have prior experience and should be able to handle stressful customers and resolve their queries. The following questions are an indicator to find the suitability of the candidates.

Sample Customer Service Representative Interview Questions

  1. In which college have you done your graduation?
  2. Do you have any plans of studying further?
  3. Do you have any experience of working in the customer service department?
  4. Have you dealt with customer issues yourself directly?
  5. What do you think persuades the customer that their complaints will be taken seriously and will get resolved?
  6. How many customer complaints did you used to handle daily?
  7. How was your performance appraisal done? What were the various parameters?
  8. What are the few most difficult decisions that you have taken as a Customer Service Representative?
  9. Have you ever exceeded expectations set against you?
  10. What is the worst thing about your previous company?
  11. What is the best thing about our company?
  12. Describe an incident during your earlier work experience where you had to deal with annoying and irate queries of customers?
  13. What kind of ambience do you prefer in your work environment?
  14. How would you rate yourself on a scale of 1 (least) and 10 (highest) on communication skills?
  15. How do you handle stressful situations?
  16. What are your salary expectations from our company?

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