Thursday, June 21, 2012

Call Centre Interview Questions


Call centre interview questions can cover a wide array of subjects and aspects to check your suitability for a job.  While some interview questions may focus on the behavioral and personality aspects, others may test your proficiency, work experience and yet others may test your loyalty and commitment to stay on in the organization.

Generally the questions are aimed at testing your oral and written skills, computer knowledge, and customer relationship practices.  Interview questions can also focus on certain basic requirements for a call centre job which include, customer service skills, team work capability, problem solving ability, learning skills, stress handling capability and ability to persuade and convince customers, and most importantly, effective listening and communication skills.

Questions may also test your familiarity of the required software applications, computer knowledge, your proficiency in administrative and customer relationship procedures and principles.  It is good to be prepared to tackle questions on your leadership ability and style and your motivational methods.
While preparing for call centre interview questions remember to keep them short and straight-forward.  Do not hesitate to quote specific examples to bring out your positive aspects and how they have helped you to handle difficult situations.

Call Centre Supervisor Interview Questions


A call centre supervisor has the responsibility of supervising the entire call centre team activity of any particular organization with his or her profound organizational skills. A call centre supervisor interview questions should primarily focus on testing the managing and control skills, whether the subordinates will abide by him or not and whether the person will be able to motivate others.

CRM Manager Interview Questions


A customer relationship management (CRM) manager requires an acute perception of the needs of the clients. Any person handling this crucial aspect of a business will need to be equipped with sufficient skill in public relations, client service, selling and client profiling. A CRM manager’s interview questions must focus on these aspects.

Telemarketing Manager Interview Questions


A telemarketing manager must be equipped with outstanding sales ability. Telemarketing is often viewed as an irritant by many due to over-persuasive sales people. This is undesirable as, in its proper use; telemarketing is an easy and effective way of reaching out to customers directly. A telemarketing manager’s interview questions must address these concerns.

Telesales Executive Interview Questions


A telesales job is a good test of an individual’s salesmanship skills. One can reach out to customers directly while keeping the limits of propriety in mind. It is also cost effective and time saving. A telesales executive’s interview questions must assess his salesmanship, his man-management abilities and his knowledge of technological advancements in the field of telesales.

Inbound Call Centre Interview Questions


In inbound call centre, an employee must not only have sufficient knowledge about his or product but must also have the technical resource to handle a large volume of callers. He or she must deal with irate customers with patience and courtesy but also be firm when the need arises. Inbound call centre interview questions must focus on these issues.

KPO Manager Interview Questions


Knowledge process outsourcing (KPO) Manager is an essential job position at any outsourcing company. Their job involves outsourcing management and providing business expertise apart from process expertise. Therefore KPO manager interview questions have to be designed in a way so that it helps in analyzing an eligible candidate easily.

Call Centre Operations Manager Interview Questions


A call centre operations manager interview questions are the questions asked to an individual sitting for the interview for the position of a call centre operations manager. A call centre operations manager is responsible for looking after the overall operations in the organization and thus their interview questions should be framed in such a manner so that it helps to analyze the skills sets of an individual which are needed for this job profile.

Call Centre Training Manager Interview Questions


A call centre training manager interview questions are the questions to an individual sitting for the interview for the position of a call centre training manager. The job of a training manager is to supervise the training procedure, so the individual has to have excellent communication skills and also complete understanding of the process. The questions asked in the interview should be framed in such a manner so that it helps to know the needed skill sets of an individual.

Call Centre Director Interview Questions


A call centre director interview questions are the questions asked to an individual sitting for the interview for the position of a call centre operations director. The call centre director is an individual who runs the call centre and is in charge of the administration and overall operation of the call centre. The questions to be asked in the interview should evaluate the leadership skills of the individual and his knowledge of running a call centre.