Thursday, July 19, 2012

Customer Service Receptionist Interview Questions

Customer service receptionist is basically a front office desk employee, whose job is to initiate and attend the telephonic and personal communications. Her work also includes maintaining the internal communication between various departments of organization and with the front desk as well. She is also responsible to keep the record of all telephonic calls and other correspondence of the company. Therefore, a customer service receptionist interview questions will be asked to a person who is sitting for this post.

Sample Customer Service Receptionist Interview Questions

  1. Please tell us something about yourself?
  2. What is your experience in front office management and especially in customer service reception?
  3. How you will handle an irritant customer who is using a bad language as well?
  4. What is the importance of customer service for a company?
  5. Name those things or general mistakes that should be avoided in customer service profession?
  6. How do you handle the complaints of customers in most effective and efficient way?
  7. What are the key skills for customer service field?
  8. How you will handle a flirting customer?
  9. What could be a general description of customer service receptionist?
  10. How does a customer service receptionist helps to increase the performance of company?
  11. What kind of troubles or problems do you usually encounter in a telephonic conversation while telling the customer about company products or services?
  12. Why did you left your last job and what was your job profile in that organization?
    1. How much salary do you expect from this job profile?
    2. If selected, how soon can you join us?

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