Thursday, July 19, 2012

Customer Service Executive Interview Questions

A customer service executive interview questions is a catalog of questions that can help an interviewer choose the right candidate for the position of a Customer Service Executive. The candidate should have the ability to motivate a team of people to deliver good customer service. They should lodge timely complaints and forward them for resolution to the right department of the organization. A lot depends upon the customer service department to protect the brand image of the firm.

Sample Customer Service Executive Interview Questions

  1. Would you like to speak something about yourself?
  2. Did you receive any awards, medals, or certificates in your academic life?
  3. How many years of experience do you have as a customer service executive?
  4. What is your interpretation of a good customer service?
  5. In your earlier job assignment, what was the highest proportion of complaints of customers about?
  6. How important is customer service to the success of a firm?
  7. How can poor customer service affect the profitability of a firm?
  8. How will you motivate your team of people to work towards better customer satisfaction?
  9. Do you think unsolicited calls to customers from companies or automatic subscription is an intelligent and tactical move by a firm?
  10. Do you like firms to be reactive or proactive?
  11. What skills do you possess that will make you a good customer care executive?
  12. Why do you want us to select you?
  13. What are your salary expectations from this job profile?
  14. If selected, how soon can you join us?

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