Thursday, July 19, 2012

Customer Service Assistant manager Interview Question

Customer service assistant manager interview questions are asked to a person who is appearing in interview for customer service assistant manager post. A customer service assistant manager’s job is to look after the needs of customers, oversee the performance of customer care staff, coordinate between company call centre and service supervisor etc. therefore, interview questions include all possible questions to analyze the candidate’s eligibility for this job.

Sample Customer Service Assistant manager Interview Question

  1. First of all, tell us something about yourself and your prior experience in customer service field?
  2. What kind of problems or troubles does a customer service assistant manager has to face in his daily schedule?
  3. What suggestion you would like to give to improve efficiency of various departments/sections of customer service?
  4. How you will handle a tough client who is abusing your staff?
  5. What do you understand from a good customer service?
  6. How do you address the problem of lowering customer service performance of various departments of customer care and service?
  7. “Customer is always right” it is a popular saying but what are your views regarding this saying? How you will implement it in different situations?
  8. Please explain as many situations as you can, asked in above question?
  9. What is your biggest or most successful customer service achievement until date in this field?
  10. What is the difference between customer service and customer experience?
  11. What would be your management strategy if you appointed for this job?
  12. What are your salary expectations from this job profile?

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