Thursday, July 19, 2012

Customer Support Engineer Interview Questions

Customer support engineer interview questions are utilized as an effective tool to interview the interested contenders, who are willing to work as a customer support engineer. This set of interview questions help to identify the professional experience, knowledge of diverse technical engineering procedure & level of education of all candidates and the deserving contestant is hired by the concerned department.

Sample Customer Support Engineer Interview Questions:

  • Kindly tell us about your overall technical experience in the customer support field.
  • Why do you want to opt for this job? Is there any dispute after resigning from the previous organization? Please give a logical reason.
  • Discuss the five major job functions of a customer support engineer.
  • Are you aware about the newly introduced system technology and operating system? How do you rate your analytical and troubleshooting skills?
  • Name the technical support products you have handled in your previous job.
  • Tell us what immediate reaction do you take after listening to the technical complaint or any issue? Do you perform the plotting and analyzing of the problem first?
  • How do your technical skills contribute in product development and product modification?
  • Can you create the educational articles and notes on certain technical problems?
  • How do you maintain your routine schedule, especially when you are working with tight deadlines?
  • Do you think you can train you subordinates by educating them theoretically to answer the queries of customers?
  • Distinguish between the product management and product marketing.
  • Explain the procedure of developing application support manager? What do you understand from technical conceptual requirements?
  • Differentiate between the internal and external technical customer support product lines.
  • If we appoint you, when can you join us?

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