Thursday, July 19, 2012

Retail Customer Service Interview Questions

Retail customer service is a responsibility to ensure smooth flow of operations in a retail store. It needs honesty, good behavior, ability to take on the spot decisions, and accountability. The following questions can help interviewers to choose the right candidate for the position in the Retail Customer Service department.

Sample Retail Customer Service Interview Questions

  1. What has been your biggest achievement till date?
  2. Did you work in Retail Customer Service on a part-time or full-time basis previously?
  3. How many hours can you contribute here as a Retail Customer Service personnel?
  4. How would you ensure continuity and seamless flow of business in a big retail shop?
  5. How would you deal with a customer who is caught shoplifting?
  6. How will you ensure that there is no shoplifting in the retail store?
  7. Are you fine with working in shifts?
  8. What would you do if the next person in your shift does not arrive without prior information?
  9. Which was your best experience till date? What were the key highlights of that experience?
  10. What is the average amount that a customer shops for in a small general store?
  11. What would you do if a customer comes back with a defective piece but with no receipt?
  12. How will you manage the situation when another retail service person is not behaving properly with the customers?
  13. What will you do when the computer application for billing breaks down?
  14. What is more important in retail service – faster customer service or better customer service?
  15. Which subjects in your academic life will be helpful to perform your responsibilities here?

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