Thursday, July 19, 2012

Customer Care Executive Interview Questions

Customer care executive interview questions are framed by the experts to interview the eligible candidates, who are seeking to acquire the job position of a customer care executive. By evaluating the contenders’ professional experience, education level and knowledge of customer service procedures, a qualified candidate is hired by the concerned department.

Sample Customer Care Executive Interview Questions:

  • Mention something about your customer care experience? Why did you leave your previous job?
  • Explain the main job duties of a customer care executive.
  • How fluent is your English? Tell us about your communication skills in terms of reading & writing?
  • Give the definition of customer satisfaction index? How does this factor play a vital role in raising the popularity of an organization in terms of customer satisfaction?
  • How do you update and review the customer comments on certain products? What procedures do you follow for storing the routine record files and ensuring the security of sensitive information?
  • Do you think you can fulfil the assigned targets within the deadline?
  • How would you deal with a customer who is yelling on the phone and threatening for a legal action due to misguidance?
  • How many types of products have you handled till the date?
  • According to you, which mode of communication is effective and more convenient for responding to the customer queries?
  • How do you motivate yourself to perform better?
  • Tell us a time when you could not meet your targets? How did you handle such an issue full situation?
  • Are you comfortable in working in the night sifts or rotational shifts?
  • Why should we hire you when we have more experienced people in the interview queue?

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