Thursday, July 19, 2012

Customer Service Director Interview Questions

The Customer Service Director Interview questions provide guidance to a panel of interviewers who are conducting selection for vacancies for the post of Customer Service Director. It tests the managerial and leadership skills apart from ensuring excellent customer service. A mix of rich experience and skill will provide the organization with the right candidates. A Customer Service Director leads from the front in Customer Service and takes an organization to greater heights.

Sample Customer Service Director Interview Questions

  1. In which companies did you work previously?
  2. Please tell us about your profile in your earlier job assignment. What were your functions?
  3. What is your qualification?
  4. What are the valuable lessons that you are carrying forward from your previous organization?
  5. Where would you like to see yourself 5 years down the line?
  6. How would you rate yourself on a scale of 1 (least) to 10 (highest) in leadership skills?
  7. By being a Customer Service Director you need to handle lot of people. Would you like to hand over responsibilities to various persons under you or you want to exercise total control over them?
  8. How would you manage an employee who has to dedicate more time to his family than to work?
  9. What are the major challenges faced by the Customer Service Department?
  10. What do you know about the current status of this company? How would you want to take it forward?
  11. What kind of work culture do you like to develop in an organization?
  12. What are the management control measures to evaluate the HR department?

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