Thursday, July 19, 2012

Customer Service Supervisor Interview Questions

A Customer Service Supervisor interview questions list a set of important questions that can be helpful for one interviewing candidates for the position of a Customer Service Supervisor. Few of the crucial aspects to be touched upon during the interview are team management skills, customer service skills, and the ability to improve the quality of service to customers.

Sample Customer Service Supervisor Interview Questions

  1. What have you learnt from your previous organization that can be a crucial value addition in this job role?
  2. Why did you apply to our company? Have you given similar applications elsewhere?
  3. How many people did you manage in your team?
  4. How can you ensure harmony in your team?
  5. How will you encourage the team to set and obtain superior goals?
  6. Tell us in your own words about the functions that a Customer Service Supervisor has to perform?
  7. How will you share the profits and credit of any particular achievement by a specific member of the team?
  8. Have you done any training courses or part-time courses in customer service related management?
  9. What is the most important factor that customer looks for in a product or a service?
  10. Why most customer service contacts are made automatic? Do you think customers are happy about this?
  11. What is the one thing that you dislike about the current status of Customer Service management?
  12. Do you have offer from any other company?
  13. Did you get a clean exit from your previous employer?
  14. By when can we expect you to join us?

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