Thursday, July 19, 2012

Customer Service Manager Interview Questions

Customer service manager interview questions are outlined to screen the interested candidates, who are seeking to work as a customer service manager. By judging the overall experience of handling customer service procedures, professional skills and education level, the concerned department can hire the best contender.

Sample Customer Service Manager Interview Questions:

  • Kindly tell us about your experience in the customer service field? How many years of experience do you have in this field?
  • Explain the key duties of a customer service manager.
  • Tell us if you have developed any effective customer service policies in your career, which has proven very beneficial for the concerned organization.
  • Why customer service is very important for every organization nowadays?
  • What approach do you employ to deal with customer’s face- to- face queries?
  • How do you understand the exact customer requirements?
  • Explain your team driven strategies? How do you motivate your customer service staff to fulfil the targets within the dead line and to give their best to serve the customers?
  • How do you analyze the pending customer complaints? What actions do you take to close such pending complaints?
  • If a customer is highly dissatisfied and alleging to go the court, how would you calm down such a hyper customer?
  • How do you review the monthly performance of the customer service team to prepare the incentive reports?
  • What method do you follow to save the records, upload and update the sensitive information?
  • Do you have any experience of handling department dispute? How do you warn the guilty employee in your customer service department?
  • How do you handle excessive stress, especially when you have the double work load?

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