Thursday, July 19, 2012

Customer Service Assistant Director Interview Questions

Customer service assistant director is a post that is responsible to manage the communication and correspondence between the customers and company. The candidate is expected to maintain the records of such correspondence, feedbacks and complaints of customers regarding company’s products and services. Therefore, the interview for customer service assistant director will focus on that questions that are related to customer care, company policies of customer relation etc.

Sample Customer Service Assistant Director Interview Questions

1. Please, tell us about your previous experience in customer service field and on what position you have worked in your last organization?
2. What are the main tasks of a customer service assistant director?
3. How one can measure the performance of a customer service assistant director?
4. Name those skills that you have learned recently that you think will help you to enhance your performance in customer service field?
  1. Tell us about your problem solving and investigating skills regarding customer complaints? Explain with some prior experiences when you solved such matters?
  2. In your opinion, what type of communication methods or modes usually affects the customers the most?
  3. Apart from customer service issues, name those problems or challenges that a customer service assistant has to face in his daily schedule?
  4. What do you know about our company’s customer service policy?
  5. In today’s competitive environment, when each company is trying to attract more and more customers to them, in that context, what are your views regarding an effective an efficient customer service policy?
  6. How much salary do you expect from this job profile?

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