Thursday, July 19, 2012

Customer Service Associate Interview Questions

A Customer Service associate interview questions is a set of questions to be asked by the interview panelists while interviewing candidate for the post of a Customer Service Associate. The job involves understanding customer queries, being responsive by providing timely action, and resolving their complaints. More often than not, a customer service associate faces work pressure from worried and anxious customers.

Sample Customer Service Associate Interview Questions

  1. What are the important traits to become a successful Customer Service Associate?
  2. Assume you are a customer and you face a poor customer service, what will be your reaction?
  3. As a Customer Service Associate, how would you tackle the situation when a customer lodges a complaint against the poor service?
  4. How do you measure the effectiveness of the Customer Service department?
  5. What would you do if you have no control over a situation and the customer needs an immediate solution?
  6. How would you ensure that the customer service department is able to keep the customer happy and satisfied with the services of a firm?
  7. Do you think customers prefer speaking to a recorded voice or to a direct customer care executive?
  8. Are you a fast learner?
  9. What crucial tacit learning did you obtain as a customer service representative in your earlier job?
  10. How do you like to spend your free time?
  11. What makes your candidature preferable over others?
  12. If selected, when can you join the organization? Is there any notice period that you have to serve while resigning your previous organization?
  13. Are you ready to work in shifts?

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