Thursday, June 21, 2012

Call Centre Director Interview Questions

A call centre director interview questions are the questions asked to an individual sitting for the interview for the position of a call centre operations director. The call centre director is an individual who runs the call centre and is in charge of the administration and overall operation of the call centre. The questions to be asked in the interview should evaluate the leadership skills of the individual and his knowledge of running a call centre.

Sample Call Centre Director Interview Questions:
  1. How would you like to describe yourself?
  2. How many years of experience do you have of working in a call centre?
  3. Why did you choose to make a career in a call centre?
  4. Have you worked as director in any other sector other than call centre?
  5. What knowledge do you have regarding the operations of a call centre?
  6. What are the different departments of a call centre?
  7. What is the difference between a captive call centre and a non captive call centre?
  8. After your graduation you did not pursue a MBA degree, do you feel that it would have been helpful if you had pursued your MBA?
  9. What do you feel are your shortcomings that can act as a hindrance in your job?
  10. How do you try to overcome these shortcomings?
  11. What do you know about our organization?
  12. Why do you want to join our organization?
  13. Why do you want to leave your current organization?
  14. What is the annual pay package that you expect?
  15. In how many days would you be able to join us?

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