Wednesday, June 20, 2012

Call Centre Representative Interview Questions

Call centre representative interview questions are widely used by the interview experts to screen an interested contender, who is willing to work as a call centre representative. By measuring the educational skills, professional experience and knowledge of conducting the diverse call centre procedures, a deserving candidate can be appointed.

Sample Call Centre Representative Interview Questions:
  1. Please mention something about your overall experience as a call centre representative. Why did you resign from your previous call centre job?
  2. Talk about any three major job functions of a call centre representative.
  3. What do you understand from modes of communication? How good are you in understanding customer queries?
  4. What is the difference between inbound and outbound call centres? Mention something about our call centre?
  5. How do you greet a customer over the phone and e-mail? Do you think an effective telephonic script helps a lot to pin out the exact demand of clients?
  6. What strategy do you follow to deal with the highly discontented clients?
  7. Tell us the products or services offered by our company.
  8. How do you enter the routine remarks and other data in the ERP system? Do you know how to use a password for personalized record shelves?
  9. Are you aware about the chat format widely used in the call centres to answer the customer calls?
  10. Do you keep a hard copy of product description or do you learn essential information by heart?
  11. Why do you think you are the suitable candidate for this job profile?

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