Wednesday, June 20, 2012

Call Centre Agent Interview Questions

Call centre agent interview questions are asked to an individual, who is seeking to acquire the job position of a call centre agent. By inspecting the professional abilities, work experience and education status, a qualified candidate can be appointed on this vacancy.

Sample Call Centre Agent Interview Questions:
  1. Walk us through your resume? Tell us how satisfied are you with your overall call centre experience?
  2. How do you rate your communication skills in terms of reading and understanding the various English accents?
  3. Discuss your telephonic skills to attend the client’s queries?
  4. How good are you in selling products over the telephone?
  5. Tell us something about your computer proficiency. Do you think you can take an immediate troubleshooting action in case of any small computer problem?
  6. If you are talking to a highly discontented client and he is abusing you due to wrong selling of a product, what do you do in such an embarrassing condition?
  7. What is your strategy to serve the clients with perfect customer support skills?
  8. Tell us a time when you could not meet your target on time and this really impacted your department. If such a condition will come in the future, how would you encounter this condition?
  9. Do you think you can work in a team easily? How do you help your subordinates and colleagues in case of any issue?
  10. Tell us about your management skills. Do you think you are able to deliver the assigned targets within the deadlines?
  11. If we select you, when are you available to work with us?

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