Wednesday, June 20, 2012

Call Centre Team Leader Interview Questions

Call Centre Team Leader Interview Questions are the questions posed in front of an applicant who has applied for a job at a call centre for the team leader’s position. Such questions must be asked to test the skills of the applicant regarding being a team leader at the call centre. A Call centre team leader is a person who leads a team of call centre executives on a project and makes deadlines for them to complete. He is in charge of a small group of people and there are multiple team leaders working for a call centre.

Sample Call Centre Team Leader Interview Questions:
  1. Please say something about yourself in a few words.
  2. Have you worked as a team leader before?
  3. Where did you work as a call centre customer representative prior to this?
  4. What product were you majorly involved with?
  5. Would you be comfortable working here as a team leader considering that this field is quite different from your earlier job?
  6. In case of a pressure situation, how would you handle a group of 6 people and how do you think would you distribute work?
  7. Would you be able to manage a team in case a team member backs off or quits?
  8. What do you think are the main qualities of a team leader?
  9. What are your strong and weak points?
  10. How do you think would you work on your weak points?
  11. What is the ideal and best work environment for you?

1 comment:

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