Call centre interview questions can
cover a wide array of subjects and aspects to check your suitability for a
job. While some interview questions may focus on the behavioral and
personality aspects, others may test your proficiency, work experience and yet
others may test your loyalty and commitment to stay on in the organization.
Generally the questions are aimed at
testing your oral and written skills, computer knowledge, and customer
relationship practices. Interview questions can also focus on certain
basic requirements for a call centre job which include, customer service
skills, team work capability, problem solving ability, learning skills, stress
handling capability and ability to persuade and convince customers, and most
importantly, effective listening and communication skills.
Questions may also test your
familiarity of the required software applications, computer knowledge, your
proficiency in administrative and customer relationship procedures and
principles. It is good to be prepared to tackle questions on your
leadership ability and style and your motivational methods.
While preparing for call centre
interview questions remember to keep them short and straight-forward. Do
not hesitate to quote specific examples to bring out your positive aspects and
how they have helped you to handle difficult situations.
