A call centre team leader must possess essential qualities
of team management and should have strong knowledge in client servicing.
Therefore call centre team leader interview questions are framed in a way so
that the suitable candidate gets selected.
Sample Call Centre Team Leader Interview Questions
- Tell us about yourself mainly highlighting the qualities of a team leader.
- What is team work according to your definition? Is it only few people working on a team under certain guidance or something more than that?
- What are your strong and weak points?
- Do you have any prior experience of this job?
- How will you define a good team leader? Do you think the definition goes for you as well? If ‘yes’ say how and mention some instance to prove yourself a suitable team leader.
- If you have never lead team before how do you think that you would successful doing that particular job?
- How will you motivate other people working in your team so that they give their best effort?
- In the time of adverse situations, how will you lead your team so that you overcome?
- Describe what is an ideal work environment for you?
- What is your perspective of seeing a most difficult job? How will you handle it so that you could gain client satisfaction?
- What is your significant accomplishment in your career so far? How will you utilize that in your present work ahead to benefit the company?
- Where do you see yourself 5 years down the line?
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