Bank Call Centre Executive Interview Questions

Bank call centre interview questions are used as an effective tool to interview the deserving applicants, who are willing to work as a bank call centre executive. By reviewing the overall experience, proficiency of handling bank products and educational background of all job seekers, an eligible candidate is appointed as a bank call centre executive.

Sample Bank Call Centre Executive Interview Questions:

1. Tell us something about your career achievements? How long have you been working as a bank call centre executive?
2. Are you feeling confident about this job interview?
3. Please mention something about your communicational skills and convincing abilities.
4. Explain the major job functions of a bank call centre executive.
5. Do you think you can convince a discontented customer to initiate a professional seller buyer relationship again?
6. What strategy do you follow to resolve the customer issues over the phone?
7. Can you handle loan products, credit cards and mortgage products?
8. Tell us something about your coordination with the team and the department head.
9. Have you ever encountered with an issue within a team? In future, if you face such a situation in the future, how would you deal with it?
10. Do you think you can work in noisy and hectic working environment?
11. Tell us about your ability of handling banking transactions and cross- selling of bank products.
12. What type of reports do you prepare regularly and name the database maintained by you weekly?
13. How good are you in fulfilling your monthly targets under the tight deadlines?
14. Why should we consider you as the suitable candidate for this job?